Email Server Settings 👑

💡 At a Glance

If you want to operate sproof sign with your own mail server, you can configure this directly in the Admin Dashboard after prior activation by our team. After entering your SMTP access data, the configuration will be checked by sproof and then approved.

Please note: After your mail server is activated, the responsibility for sending and delivering emails lies entirely with you.

📑 Step-by-Step Guide

1. Activation of Mail Server Access

• Please contact our Sales team or your responsible contact in Customer Success Management to have the mail server integration enabled.

• Internally, the activation will be enabled in our system.

• Afterwards, the option to use your own mail server will appear in your Admin Dashboard.

2. Entering the Mail Server Access Data

• Enter your SMTP credentials in the Admin Dashboard (mail server, username, password, port, TLS/SSL).

• After sproof verifies the information, your mail server will be activated for sending transactional emails.

3. Important Notes on Functionality and Responsibility

• After activation of the mail server, sproof no longer has any influence on:

  • the successful delivery of emails

  • possible delivery errors or bounces

  • the opening or filtering of emails by recipients

• Please ensure that in your mail server:

  • transactional emails cannot be unsubscribed from.

  • only transactional emails are sent through the server.
    (Marketing or informational emails are not affected.)

4. Branding in Sent Emails

• To fully apply your company logo to all emails sent via sproof, please enable the appropriate settings in the Admin area under Branding/Email Branding.

5. Special Case: Undeliverable Emails (Undeliverables)

• If an email cannot be delivered, no automatic notification is sent to the sender by default.

• However, every email contains a "Reply-To" field in the header.

• Please configure your mail server so that undeliverable mails are forwarded to the address specified there.

• Otherwise, bounces will automatically go to the admin address stored in the system.

If you need technical assistance with the configuration or have questions about the SMTP connection, our team is always happy to help.

Last updated: August 19, 2026